Privacy Policy

Last Update: 09/12/2025

SUMMARY

 

Your privacy matters to us. This policy explains how we collect, use, and protect your personal data under UK GDPR and EU GDPR.

This document complies with both UK GDPR and EU GDPR regulations, ensuring transparency, fairness, and your rights as a data subject.

We will never disclose your personal information to any other parties without your consent except as set out in our Privacy Policy or to verify your identification as above. Your credit card information is not retained and is completely removed from our system after your order is processed or cancelled. You have every right to know what information has been held in our system.

CUSTOMS & IMPORT DUTIES

 

Alcohol products sold from Elixir Distillers Ltd through The Whisky Exchange are subject to UK taxation. If we are sending products to an address within the European Union (EU), prices are subject to Value Added Tax (VAT). This applies to all countries that make up the EU except for Germany and Sweden where UK alcohol tax and VAT are deducted and local alcohol taxes and VAT are added at the time of sale. If we are shipping to an address outside the EU, we will not charge VAT. However your order will be subject to local taxes and duties upon arrival in the recipient’s country, which are levied once the package reaches customs clearance. Any additional charges for customs clearance must be borne by recipient; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you will need to contact the recipient’s local customs office for further information. Refusal to pay the local import duties and taxes will result in the goods either being: destroyed by customs; or goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed). If we are shipping to an address in the US, India or Russia, customs charges will be calculated and added to your order at the time of checkout so that can we complete the customs clearance procedure as soon as it arrives in the destination country. Your order will not be subject to any further customs charges.

ENTIRE AGREEMENT

 

PRIVACY POLICY

SUMMARY

To keep your personal data secure we have put in place appropriate physical, electronic and managerial procedures to safeguard the information you provide.

If you subscribe to our newsletter, we store your email address.

  • If you place an order with us, we store your name and email address, and billing, delivery and payment details.
  • During order processing we share some or all of your information with service providers to help us process your order.
  • If you have subscribed to our newsletter or ordered from us, you can change the way you want us to contact you by changing your preferences through our website.
  • You have the right to remove any or all of your information from our system or ask us to send you details on what data of yours we hold.

If you place an order with us, we store your name and email address, and billing, delivery and payment details.

During order processing we share some or all of your information with service providers to help us process your order.

If you have subscribed to our newsletter or ordered from us, you can change the way you want us to contact you by changing your preferences through our website.

You have the right to remove any or all of your information from our system or ask us to send you details on what data of yours we hold.

DEFINITIONS

 

All references to ‘you &/or your’ means you and ‘we, us, our or company’ within this policy means Elixir Distillers Ltd of Alchemy House, 45 Park Royal Road, London, NW10 7LQ.

All references to ‘service providers’ means subcontractors (including any affiliated partners) retained by us for the specific purpose of performing functions on our behalf or to provide services to us. Such services include but are not limited to, warehousing and delivery; marketing and advertising; credit card and data processing; age verification; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and other services related to our business.

Our aim is to protect you and your personal privacy and provide this Privacy Statement in order to help you understand what we may do with any personal information you provide. Provision of personal information will be acknowledged as your acceptance of this Privacy Statement and agreement to our collecting and use / disclose of your personal information only as described in this Privacy Statement. If you do not agree to this statement, please do not provide your personal details to us.